This page explains how to request deletion of your Qumber account, or of your personal data while keeping your account. We honour every verified request.
Option 1 — Delete my account and all my data
Your login stops working and everything associated with it is permanently removed.
Option 2 — Delete my data but keep my account
Your login continues to work, and your personal details and booking history are erased.
You can carry on using Qumber and book again at any time.
Please send the request from — or quote — the mobile number registered to your Qumber account, so we can verify the request is genuinely yours.
| Data | Delete account (Option 1) | Delete data only (Option 2) |
|---|---|---|
| Login credentials (mobile number & PIN, or Employee ID & password) | Deleted | Kept, so you can still sign in |
| Profile — name, age, blood group, email, mobile number | Deleted | Deleted |
| OPD token bookings and appointment history | Deleted | Deleted |
| Wallet balance, referral code and referral history | Deleted | Deleted |
| Saved notification history on your device | Deleted | Deleted |
We may retain a limited amount of information only where the law requires it, or in anonymised form that can no longer identify you — for example, records a hospital is legally obliged to keep about a consultation that took place. Retained information is never used to contact or identify you.
We process verified requests within 30 days of receiving them, and email you a confirmation once the deletion is complete.
For any question about deleting your data, contact us at shanker.posla@ebz.co.in. You can also read our Privacy Policy.